Tellus is an app that asks your clients to, “tell us, how are we going?” It’s the fastest and easiest way to understand and optimise the agency/client relationship.
Tellus combines Client Satisfaction, Client Effort and Net Promoter Scores, helping you to keep your finger on the pulse of your client/agency relationships.
Tellus Insights: to the power of 3
Client Satisfaction
Customer Satisfaction (CSAT) lets your clients tell you how happy they are with your business, products and service levels. Measuring client satisfaction and taking action based upon their feedback gives your business a competitive advantage.
Client Effort
Client Effort (CES) is a metric that measures how easy it is for your clients to do business with you. By measuring and reducing client effort, you can increase client lifetime value and positive word of mouth.
Net Promoter Score
Net Promoter Score (NPS) focuses on measuring long-term happiness relating to client loyalty and is strongly correlated with company growth.
Tellus Client Feedback Dashboard
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